As a client of Gray, Salt & Associates, LLP, we want you to know you have the right to expect the following from us:
♦ You will be treated as our most important client, and we will always strive to exceed your expectations.
♦ We understand your concerns and will be honest and sincere with you at all times. It is our job to find and communicate the best possible solutions or alternatives to meet your needs.
♦ We will honor our commitments to you promptly and with professional expertise.
♦ Our services and products will always be of exceptional quality and meet the highest of professional standards.
♦ Our services are not intended to be the cheapest in the market, but they will always be the highest quality and value so that you will gain real benefit from them.
♦ We believe your perception of our work is the reality. Our work is not complete until you are pleased.
♦ We are always available to assist you with your business, tax, financial, and accounting concerns. All members of our team have the authority to address your requests and questions.
♦ We will acknowledge any communication you have with us by the end of the next working day.
♦ Your feedback is necessary to our continuous innovation and improvement. We always welcome your ideas, your comments, and your suggestions. We look forward to a long-term partnership.
In return, we expect the following from you:
♦ Help us meet our promise to you by providing us with your information in a timely manner.
♦ Communicate your complaints, concerns, and compliments.
♦ Pay our professional fees promptly.
♦ Tell your friends and associates about us. We are your advocate and we would like you to be ours.